One thing that dooms a well-intentioned social media marketing campaign is when a company assigns a single person to be the entire operation. Like snowflakes, we’re all unique and can thus reach many different types of audiences. So why limit your company’s potential followers by putting the onus on one employee?
That said, posting for the sake of posting can actually damage your brand. In this phase of the process, we will enlighten everyone to the strategy behind Facebook and Instagram posts so you know why we will promote certain things over others.
Industry trends are important as well, and we will find them and figure out how best to highlight them for our social media audience. Exposure is important.
Working together across mediums
Social media marketing is not the only marketing a company does, but it’s also much more intense than just sharing promotions, coupons, contests, etc. In fact, those kinds of things will be secondary to our overall promotion of your business.
Target channels
In our research and analysis of your Business, we might find that Instagram works better to engage your customers than Facebook. Perhaps more people respond to videos of your products or staff than photos.
We want your customers to be excited about your content, so if Facebook not working out, we will figure out why, report back to you, and adjust accordingly so we are constantly maximizing your social media presence in the most effective way.
Monitoring and analysis
To ensure your social media marketing is constantly growing and reaching new people, we need to monitor and analyze what works and what does not. We will compare results to figure out what can be replicated and how best to do something again while making it fresh. This kind of data will not only be useful in social media outreach, but also in product development for your company, showing you what customers want and don’t want.
A big part of monitoring also has to do with interacting with customers. We will respond to people’s questions, comments, and suggestions when appropriate and in the most professional way possible. When customers can expect this level of engagement, they are more likely to stay customers and also help recruit their friends and family.
Reports
We will provide daily, weekly, monthly, and quarterly analytics so you can see how your investment in social media is paying off. Once we review results with your business , we can make adjustments as necessary.